The Brand

Gigaleads — a fast-growing marketing agency serving clients across the UK and EU. As their operations expanded, they needed reliable support coverage for both customer inquiries and internal campaign coordination.

The Challenge

Gigaleads had been hiring Dutch-based support staff to manage international clients. While quality was strong, high labor costs and limited flexibility were slowing growth. Their UK clients expected quick responses, but time zone gaps and management complexity made consistency difficult.

The Solution

Talnificant partnered with Gigaleads to build a fully managed South African support team — native-English speakers operating in the same time zone as their UK clients.

We handled recruitment, onboarding, and performance management, ensuring every agent met Gigaleads’ communication and service standards.

Our management layer provided daily oversight, allowing Gigaleads’ leadership to focus on scaling rather than micromanaging.

The Result

✔️ 40% reduction in support costs
✔️ Faster response times and improved client satisfaction
✔️ Higher agent consistency through proactive management
✔️ Zero downtime or turnover during transition

Summary

Gigaleads achieved a smoother, more efficient support operation — without sacrificing quality or brand tone. By outsourcing to Talnificant’s managed South African team, they turned support from a cost center into a scalable advantage.