The Brand

AIWO is a leading AI automation platform that helps businesses build, maintain, and optimize intelligent systems without code.
As their user base expanded rapidly across Europe, their internal team struggled to keep up with customer inquiries, onboarding questions, and technical support tickets.

The Challenge

AIWO’s in-house support was based entirely in the Netherlands, which meant high operating costs and limited scalability.
As ticket volume grew, response times slowed and internal managers spent too much time handling HR, training, and scheduling — instead of focusing on product development and client success.

They needed a support solution that could scale quickly, reduce cost pressure, and still match their premium brand tone.

The Solution

Talnificant built a dedicated South African Tier 1 & Tier 2 support team tailored to AIWO’s customer base and tone of voice.
We managed the entire setup — from recruitment and onboarding to performance management and motivation tracking.
Each team member was trained on AIWO’s systems, workflows, and support principles, ensuring fast, knowledgeable responses to both clients and prospects.
Our management layer monitored performance, productivity, and happiness — guaranteeing consistent delivery and proactive improvement.

The Result

✔️ 40% lower monthly support costs
✔️ Response times improved by 35% within the first 30 days
✔️ Higher customer satisfaction scores from improved communication quality
✔️ Zero downtime or turnover throughout transition and training

Summary

By partnering with Talnificant, AIWO turned support into a growth engine — achieving faster, more reliable customer service without increasing overhead.
The managed South African team delivered European-level quality at 40% lower cost, freeing AIWO’s leadership to focus fully on innovation and expansion.