The Brand

Afsprakenmachine is a fast-growing CRM and lead management platform helping service businesses automate appointment scheduling and follow-ups. As their client base expanded across the Netherlands and UK, their in-house support team struggled to keep up with growing demand.

The Challenge

Afsprakenmachine relied on Dutch-based support agents who delivered excellent service, but costs were increasing fast.
The growing workload led to slower response times, delayed ticket resolutions, and pressure on internal managers. They needed a cost-effective way to maintain — or improve — support quality without adding more internal overhead.

The Solution

Talnificant partnered with Afsprakenmachine to deploy a fully managed South African support team, trained to mirror their brand tone and processes.
We handled recruitment, onboarding, and ongoing performance tracking — giving Afsprakenmachine a consistent, scalable support setup.
Daily management, QA checks, and performance reviews were all handled by Talnificant’s local management team, freeing Afsprakenmachine’s leadership to focus on product growth.

The Result

✔️ 40% reduction in support costs
✔️ Faster ticket response times — 30% improvement within 45 days
✔️ Higher customer satisfaction scores due to real-time support coverage
✔️ Fully managed system — zero HR overhead, no missed shifts, seamless scalability

Summary

Afsprakenmachine transformed their customer support from a cost center into a managed growth asset. With Talnificant’s native-English South African team, they now enjoy faster support, predictable performance, and lower operational stress — all at 40% less cost.