Rated 4.8/5
SaaS support that’s faster, sharper, and built at 50% lower cost.
SaaS support that’s faster, sharper, and built at 50% lower cost.
Native-level English, same-timezone coverage, and fully managed training, QA, and SLAs — so your users get faster, more reliable replies while you focus on product.
Native-level English, same-timezone coverage, and fully managed training, QA, and SLAs — so your users get faster, more reliable replies while you focus on product.
Native-level English, same-timezone coverage, and fully managed training, QA, and SLAs — so your users get faster, more reliable replies while you focus on product.
We’ve partnered with:
Why SaaS companies trust us to run their Tier-1 support.
Why SaaS companies
trust us
Guaranteed Faster Responses
Sub-1h replies that reduce frustration, escalations, and churn.
Guaranteed Faster Responses
Sub-1h replies that reduce frustration, escalations, and churn.
Guaranteed Faster Responses
Sub-1h replies that reduce frustration, escalations, and churn.
EU-Timezone, Native-English
Real-time support trained for SaaS tools and workflows.
EU-Timezone, Native-English
Real-time support trained for SaaS tools and workflows.
EU-Timezone, Native-English
Real-time support trained for SaaS tools and workflows.
Fully Managed Support
We run hiring, training, QA, scheduling, and performance.
Fully Managed Support
We run hiring, training, QA, scheduling, and performance.
Fully Managed Support
We run hiring, training, QA, scheduling, and performance.
Lower Support Costs
Premium South African talent at 50% less than local hiring, with no quality trade-offs.
Lower Support Costs
Premium South African talent at 50% less than local hiring, with no quality trade-offs.
Lower Support Costs
Premium South African talent at 50% less than local hiring, with no quality trade-offs.
Integrated in 7 Days
We integrate into your tools, tone, and workflows — and go live in a week.
Integrated in 7 Days
We integrate into your tools, tone, and workflows — and go live in a week.
Integrated in 7 Days
We integrate into your tools, tone, and workflows — and go live in a week.
Consistent Quality
SOPs, macros, and weekly QA scoring keep replies clear and reliable.
Consistent Quality
SOPs, macros, and weekly QA scoring keep replies clear and reliable.
Consistent Quality
SOPs, macros, and weekly QA scoring keep replies clear and reliable.
Our simple process to upscale your customer support
Our Process — From Discovery to Delivery in 7 Days.
01
Discover
We start with a 30-minute session to map your support needs, ticket volume, and tone. No templates — your model is built around your product and CX goals.
Discover
We start with a 30-minute session to map your support needs, ticket volume, and tone. No templates — your model is built around your product and CX goals.
Discover
We start with a 30-minute session to map your support needs, ticket volume, and tone. No templates — your model is built around your product and CX goals.
Design
We create your Support Playbook — workflows, macros, SLAs, and escalation paths. You’ll see exactly how we integrate into your helpdesk before launch.
Design
We create your Support Playbook — workflows, macros, SLAs, and escalation paths. You’ll see exactly how we integrate into your helpdesk before launch.
Design
We create your Support Playbook — workflows, macros, SLAs, and escalation paths. You’ll see exactly how we integrate into your helpdesk before launch.
02
03
Deploy
Within 7 days, Tier-1 support goes live. Trained agents plug into your tools, match your tone, and start handling real tickets from day one.
Deploy
Within 7 days, Tier-1 support goes live. Trained agents plug into your tools, match your tone, and start handling real tickets from day one.
Deploy
Within 7 days, Tier-1 support goes live. Trained agents plug into your tools, match your tone, and start handling real tickets from day one.
Manage
We run daily operations — staffing, QA, reporting, and performance reviews — while you focus on product. Weekly dashboards track SLAs, CSAT, and resolution rates.
Manage
We run daily operations — staffing, QA, reporting, and performance reviews — while you focus on product. Weekly dashboards track SLAs, CSAT, and resolution rates.
04
05
Optimize
We improve efficiency using SLA data and customer feedback. Each month, you get a clear plan to lower costs, increase speed, and raise satisfaction.
Optimize
We improve efficiency using SLA data and customer feedback. Each month, you get a clear plan to lower costs, increase speed, and raise satisfaction.
Why SaaS Teams Switch
Local Hiring
Managing People, Not Growth
Your leadership ends up managing support instead of scaling the product. It’s an endless cycle of check-ins, QA, and burnout.
Managing People, Not Growth
Your leadership ends up managing support instead of scaling the product. It’s an endless cycle of check-ins, QA, and burnout.
High Salaries, Higher Overheads
In-house support quickly becomes expensive and hard to justify. Local wages, HR costs, and management overhead cut into your margins.
High Salaries, Higher Overheads
In-house support quickly becomes expensive and hard to justify. Local wages, HR costs, and management overhead cut into your margins.
Endless Hiring & Training Loops
Recruiting, interviewing, and onboarding take weeks — and still feel hit-or-miss. Each new hire adds time, cost, and uncertainty before results appear.
Endless Hiring & Training Loops
Recruiting, interviewing, and onboarding take weeks — and still feel hit-or-miss. Each new hire adds time, cost, and uncertainty before results appear.
High Turnover & Retraining Cycles
Employees leave for higher-paying jobs, forcing you to start over again and again. Each restart drains time, knowledge, and customer experience.
High Turnover & Retraining Cycles
Employees leave for higher-paying jobs, forcing you to start over again and again. Each restart drains time, knowledge, and customer experience.
No Flexibility When It Matters Most
Hiring or replacing talent takes months — impossible to adapt during busy seasons. Support can’t keep pace with your growth.
No Flexibility When It Matters Most
Hiring or replacing talent takes months — impossible to adapt during busy seasons. Support can’t keep pace with your growth.
With Talnificant
Fully Managed Operations
We handle hiring, QA, and performance so your team stays sharp — without your involvement. You focus on growth; we handle the rest.
Fully Managed Operations
We handle hiring, QA, and performance so your team stays sharp — without your involvement. You focus on growth; we handle the rest.
40% Lower Cost, Better Quallity
South African professionals deliver world-class English support in your timezone. You save on cost, not on quality.
40% Lower Cost, Better Quallity
South African professionals deliver world-class English support in your timezone. You save on cost, not on quality.
Live in 7 Days
We deploy fully trained SaaS-ready support teams directly into your helpdesk. No recruiting delays and your operation runs within a week.
Live in 7 Days
We deploy fully trained SaaS-ready support teams directly into your helpdesk. No recruiting delays and your operation runs within a week.
Stable, Loyal Teams
Our agents stay long-term, with ongoing training and motivation systems. You keep consistent quality and knowledge that compounds over time.
Stable, Loyal Teams
Our agents stay long-term, with ongoing training and motivation systems. You keep consistent quality and knowledge that compounds over time.
Fast, Flexible Scaling
Add or replace support in days. No contracts, no downtime, just seamless expansion as you grow.
Fast, Flexible Scaling
Add or replace support in days. No contracts, no downtime, just seamless expansion as you grow.
Our services
Fully Managed Tier-1 Support
Full Tier-1 support handled for you — SaaS agents, clean workflows, and reliable SLAs. Faster replies, more time back.
Fully Managed Tier-1 Support
We take full ownership of your customer support — from hiring to daily performance. Live in 7 days, 40 % lower cost.
Helpdesk Setup & Integration
We connect directly to your Zendesk, Intercom, or HubSpot in days — not weeks. Everything feels native, just faster and more consistent.
Quality & Performance Management
Consistent quality, clear reporting, and real accountability. You focus on growth, we handle the rest.
Quality & Performance Management
We monitor every ticket, tone, and KPI to keep standards high. You receive weekly QA and productivity reports automatically.
Talnificant transformed our support operations — consistent quality, happier customers, and a 40% reduction in costs without any drop in standards.
Talnificant transformed our support operations — consistent quality, happier customers, and a 40% reduction in costs without any drop in standards.
Mike Smid | Gigaleads
30% Faster Response Time
40% Cost Savings
FAQ
Answers to your most common questions
What exactly does “fully managed Tier-1 support” mean?
How fast can we get started?
What is your No-Risk Guarantee?
Which tools do you work with?
How do you ensure quality and consistency?
What happens if we’re not happy with an agent?
Do we lose control over the customer experience?
What if we grow or need to scale down quickly?
Do you handle technical or Tier-2 support?
Where are your teams based?
What exactly does “fully managed Tier-1 support” mean?
How fast can we get started?
What is your No-Risk Guarantee?
Which tools do you work with?
How do you ensure quality and consistency?
What happens if we’re not happy with an agent?
Do we lose control over the customer experience?
What if we grow or need to scale down quickly?
Do you handle technical or Tier-2 support?
Where are your teams based?
Let's talk
Get your Tier 1 off your plate - fast, simple, and tailored to you.
